A Fidelity Reaction Officer plays a vital role in ensuring safety, security, and professional client service at all times. This position is designed for skilled security professionals who can meet strict standards while working in demanding environments. Below is a detailed guide to the job description, minimum requirements, and core responsibilities.
Purpose of the Fidelity Reaction Officer Role
The primary purpose of this position is to protect property, safeguard lives, and maintain order within designated sites. A Fidelity Reaction Officer must ensure that all site-specific security requirements are followed, while providing clients with efficient and professional service.
Minimum Requirements for the Position
Candidates must meet strict standards to be considered for the Fidelity Reaction Officer role. The following requirements are essential:
- Matric Certificate – A valid school-leaving qualification.
- PSIRA Grade B Accreditation – Fully accredited and registered with response.
- Experience – Minimum of 3 years within the security industry.
- Criminal Record – Must have a clean criminal record.
- Health and Fitness – Physically fit, in good health, and able to handle demanding tasks.
- Criminal Checks – Willingness to undergo regular background checks.
- Computer Literacy – Basic computer knowledge is an added advantage.
- Estate/Residential Security Experience – Previous experience in residential or estate environments is required.
- Location – Must reside in the Johannesburg area.
- Valid Driver’s License – Code 8/10 driver’s license is mandatory.
- Firearm Competency – Must be competent with handgun, shotgun, and rifle for business purposes.
Job Specifications and Core Responsibilities
Fidelity Reaction Officers are expected to perform a wide range of security tasks. The job requires discipline, attention to detail, and the ability to work under pressure.
1. Report Writing
Accurate report writing is essential. Officers must complete daily logs and incident reports, ensuring all records are clear and detailed.
2. Safeguarding and Protection
The officer is responsible for safeguarding property, staff, and visitors. A proactive approach to risk management is expected.
3. Patrolling Duties
Regular patrols within designated areas are critical. Officers must be alert to suspicious activity and act quickly when necessary.
4. Access Control
Monitoring entrance and exit points ensures safety. Officers must enforce access rules and maintain strict control over entry.
5. Register Completion
All relevant registers must be filled in accurately. Documentation is vital for accountability and compliance.
6. Alarm and Incident Response
Quick response to alarms and incidents is a core duty. Officers must remain calm, professional, and follow set procedures.
7. Standard Duties
Tasks include following all training guidelines, maintaining professional conduct, and ensuring compliance with security protocols.
8. Communication and Teamwork
Strong communication skills are essential. Officers must work effectively in a team and follow instructions precisely.
Skills and Competencies Required
To succeed as a Fidelity Reaction Officer, the following skills and attributes are crucial:
- Strong communication skills in both written and verbal form.
- Ability to work under pressure in challenging situations.
- High level of discipline and integrity.
- Strong observation and quick decision-making abilities.
- Professional conduct at all times.
Employment Policy and Transformation Commitment
Fidelity Services Group (Pty) Ltd is committed to fair employment practices and continuous human capital development. Preference may be given to existing employees based on merit. In line with transformation policies, Historically Disadvantaged Candidates and Black Female Candidates are encouraged to apply and will be given priority where possible.
The company values diversity and inclusion, supporting global fair practice and ethical standards in all employment decisions.
Important Application Information
Applicants should note the following:
- Fidelity reserves the right not to appoint for the advertised position.
- Only candidates who meet all requirements will be considered.
- If applicants do not receive feedback within 10 working days after the closing date, the application should be regarded as unsuccessful.
Why Join Fidelity Services Group?
Joining Fidelity Services Group means becoming part of a respected leader in the security industry. The company offers continuous development, career growth opportunities, and a platform to make a meaningful impact in protecting communities and businesses.
By maintaining high standards of professionalism, integrity, and accountability, Fidelity empowers its team members to thrive in a competitive industry.
Conclusion
A Fidelity Reaction Officer is more than just a security role; it is a position of trust and responsibility. Candidates must demonstrate discipline, physical fitness, firearm competency, and strong communication skills. By meeting these standards, officers help Fidelity Services Group maintain its reputation as a trusted name in the security sector.
This opportunity is best suited for individuals who are committed, professional, and passionate about safeguarding lives and property in Johannesburg.
Closing Date 30 September 2025
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