Introduction
Are you a detail-oriented professional with control room experience? If so, this could be the perfect opportunity to join a team that’s shaping the future of security operations. Pro Risk Solutions is looking for highly skilled Control Room Operators to join its dynamic and disciplined team in Pretoria East.
About Pro Risk Solutions
With the motto “Securing Your Future. One Solution at a Time,” Pro Risk Solutions and its division Corporate Guarding SA are known for their commitment to top-tier security services. They’ve built a strong reputation across South Africa for reliability, innovation, and professionalism.
Role Overview – Control Room Operator
The Control Room Operator plays a central role in modern security operations. From behind the scenes, these professionals monitor, coordinate, and communicate with on-the-ground teams to ensure rapid and effective responses to all types of incidents.
Location – Why Pretoria East?
Pretoria East offers a perfect blend of urban convenience and suburban calm. Living here means easy access to highways, shopping centers, and a variety of housing options—ideal for professionals looking to grow their careers in a peaceful but accessible area.
Minimum Requirements
Before applying, make sure you meet all of the following criteria:
- ✅ At least 3 years of experience in a control room environment, especially monitoring operations
- ✅ Fully computer literate with advanced knowledge of Microsoft Excel and PowerPoint
- ✅ Excellent communication and report-writing capabilities
- ✅ Willingness to work shifts, including nights, weekends, and public holidays
- ✅ High professionalism, integrity, and eye for detail
- ✅ Ability to work independently and under pressure
- ✅ Residing in or around Pretoria East is preferred
Why Microsoft Excel and PowerPoint Matter
This role goes beyond just monitoring screens. You’ll be required to:
- Use Excel to maintain logs, track patterns, and compile incident data
- Create PowerPoint reports for management reviews
- Generate detailed shift and incident summaries for internal and client communication
If you’re not confident in these tools, this might not be the right position for you.
Daily Responsibilities
As a Control Room Operator, your typical shift will involve:
- Monitoring security feeds and alarm systems
- Logging and escalating suspicious activities
- Coordinating with response teams in real-time
- Communicating updates to managers and clients
- Compiling and submitting end-of-shift reports
In short: you’re the central nervous system of the security operation.
Traits of a Top-Performing Operator
To excel in this role, you need more than just technical skills. You should be:
- Highly alert and detail-oriented
- Cool-headed in high-pressure situations
- Able to make decisions independently
- A strong communicator with excellent multitasking skills
Shift Work Explained
Expect to work rotating shifts, including:
- 🕓 Nights
- 🗓️ Weekends
- 🎉 Public Holidays
Shift work requires physical and mental endurance. It’s ideal for those who can maintain focus even during overnight hours.
The Value of Experience
Why the 3-year minimum?
Because this job is fast-paced and requires zero learning curve. You’ll be expected to jump in and handle emergency protocols, understand system dashboards, and know when (and how) to escalate issues without hesitation.
How to Apply Correctly
To be considered, follow these instructions precisely:
- Prepare a comprehensive CV
- Gather proof of relevant experience (e.g., certificates, reference letters)
- Email your application to:
📧 [email protected] - Use this subject line exactly:
Application - Control Room Operator [Your Name]
Common Mistakes to Avoid
- ❌ Skipping required documents
- ❌ Using a vague or incorrect subject line
- ❌ Applying without 3 years of experience
- ❌ Sending via WhatsApp or alternative methods
Follow the instructions to the letter or risk automatic disqualification.
Selection Process
📬 After submission, the team will review all qualified applications.
⏳ If you don’t hear back within 14 days, consider your application unsuccessful.
This ensures you can move forward with other opportunities if necessary.
Final Thoughts
This isn’t just a job—it’s a critical operational role in a well-respected company. If you’re ready to take the reins in a high-impact, behind-the-scenes position, then Pro Risk Solutions might be your next professional home.
Conclusion
A role as a Control Room Operator at Pro Risk Solutions offers the chance to grow, lead, and make a real difference in the security industry. With a reputable company, a strong support structure, and a professional environment, this could be your next great career move. Just remember—precision, professionalism, and punctuality start with your application.
Frequently Asked Questions
1. Do I need a security certification like PSIRA?
Not necessarily for this role, but it’s always an advantage in the security field.
2. Can I work remotely in this role?
No, you need to be physically present at the control room in Pretoria East.
3. What if I live outside Pretoria East?
You may still apply, but preference will be given to candidates residing nearby.
4. What kind of shifts should I expect?
Rotating shifts including nights, weekends, and public holidays.
5. How long does the selection process take?
You’ll be contacted within 14 days if shortlisted. No feedback means the application was unsuccessful.