Are you passionate about delivering outstanding customer service and looking for an opportunity to work in a fast-paced retail environment? Cashbuild is urgently seeking dedicated individuals to fill the role of General Assistant at various store locations across South Africa. This position is ideal for motivated candidates who are ready to grow their skills in the retail and building materials sector.
Job Overview: General Assistant at Cashbuild
As a General Assistant at Cashbuild, your primary responsibility is to ensure exceptional customer service and maintain a clean, well-merchandised, and safe shopping environment. You will be responsible for assisting customers, merchandising stock, performing housekeeping duties, and ensuring all safety protocols are followed.
This role is crucial to the store’s daily operations and customer satisfaction, making it an excellent starting point for a rewarding retail career.
Minimum Job Requirements
To be considered for this position, applicants must meet the following minimum requirements:
- Education:
- Minimum of Grade 10 or NQF Level 3 with at least 1 year of relevant work experience, OR
- Grade 12 (Matric) with no work experience.
- Communication Skills:
- Ability to communicate effectively in English and the dominant local language spoken in the area.
- Legal Documentation:
- A valid South African ID or work permit is mandatory.
- Numeracy Skills:
- Capable of performing basic calculations with accuracy.
- Work Availability:
- Willing to work shifts, weekends, and public holidays as required by the store schedule.
- Work Environment:
- Must be able to work under pressure and in a busy retail environment.
Key Responsibilities and Performance Areas
1. Customer Service
Customer satisfaction is a priority at Cashbuild. As a General Assistant, you will:
- Advise and assist customers with product choices.
- Resolve customer complaints and provide feedback when necessary.
- Maintain a friendly, helpful attitude at all times.
2. Merchandising Standards
Ensuring shelves and stock displays are visually appealing and accessible is a major duty. You will:
- Merchandise stock according to the store’s layout and planograms.
- Keep the bulk stock area well-organized and safe.
- Replenish shelves immediately after receiving new stock.
3. Housekeeping Duties
Cleanliness and safety go hand in hand in retail. Responsibilities include:
- Keeping aisles free of obstacles to avoid customer injury.
- Ensuring all products are neatly displayed and accessible.
- Accurately labelling shelves with the correct prices.
- Following cleaning schedules for canteen and toilet/shower facilities.
4. Health & Safety Compliance
Following the Occupational Health and Safety Act (OHSA) guidelines is non-negotiable. Duties include:
- Wearing the correct safety gear at all times.
- Ensuring that the merchandise is stored in a way that prevents accidents.
- Reporting any unsafe conditions to the Store Manager immediately.
5. Stock Loss Management
Stock integrity helps ensure company profitability. You must:
- Identify and report damaged or misplaced stock.
- Keep an eye on stock levels and avoid unnecessary wastage or shrinkage.
Core Values and Competencies
Integrity
- Stay true to promises and company standards.
- Handle sensitive customer and company information responsibly.
- Create honest and realistic expectations.
Accuracy
- Pay close attention to details and double-check all tasks.
- Work in a structured and orderly manner.
- Avoid and prevent common errors in merchandising and customer service.
Client Focus
- Actively listen to and address customer needs.
- Create a welcoming and helpful store environment.
- Demonstrate a solution-oriented attitude in every interaction.
Personal Development
- Be aware of your strengths and areas for improvement.
- Seek learning opportunities and feedback to enhance your performance.
- Participate in training and development programs to grow within the company.
Why Work at Cashbuild?
Cashbuild is one of South Africa’s leading retailers of building materials and associated products. Working at Cashbuild means becoming part of a team that values hard work, growth, integrity, and service excellence. This is more than just a job—it’s an opportunity to build a sustainable career in the retail industry.
Apply now if you’re enthusiastic about retail, eager to grow your skills, and ready to contribute to a successful team environment. Don’t miss this chance to be part of a company that’s shaping the future of building and construction retail in South Africa.
Join Cashbuild as a General Assistant and build your future today!